Terms & Conditions
Studio Membership Terms and Conditions
These Terms and Conditions apply to Studio Memberships provided by Eight Elements Pty Ltd trading as Wellness by PP (“Wellness by PP” or “the Studio”).
By purchasing or using a Studio Membership, the member confirms that they have read, understood and agreed to these Terms and Conditions, together with the details displayed for their selected membership at the time of purchase.
1. Membership access
1.1 Membership access, class allowances, pricing and payment frequency are determined by the membership selected at the time of purchase.
1.2 Depending on the membership purchased, the member may receive unlimited access or a specified number of eligible group classes each membership week.
1.3 For memberships with a weekly class allowance, the membership week is a seven-day period beginning on the member’s original start date and resetting on the same day each week. Unused classes do not accumulate or carry over unless expressly stated otherwise.
1.4 Membership provides access to eligible group classes on the Wellness by PP studio timetable, subject to availability, class capacity, advance booking requirements and these Terms and Conditions.
1.5 Membership does not guarantee access to a particular class, instructor, format or timeslot. All classes must be booked through the Studio’s nominated booking system.
1.6 Memberships are personal to the member and cannot be shared or transferred to another person.
2. Weekly memberships
2.1 Weekly Studio Memberships have a minimum commitment of 12 consecutive weeks from the membership start date.
2.2 Weekly membership payments will be automatically charged to the nominated payment method each week throughout the minimum commitment and will continue weekly after the minimum commitment has ended.
2.3 Once the minimum 12-week commitment has been completed, the member may request cancellation by emailing info@wellnessbypp.com.
2.4 Cancellation takes effect from the end of the member’s current paid membership week once processed by the Studio. Payments already processed are non-refundable, except where the member is entitled to a remedy under the Australian Consumer Law.
2.5 A weekly membership cannot be cancelled during its minimum 12-week commitment merely because the member’s circumstances change or the membership is not used. This does not exclude any rights the member may have under the Australian Consumer Law.
3. Annual memberships
3.1 Annual Studio Memberships run for a fixed period of 12 months from the membership start date. The annual membership fee is payable upfront unless another payment arrangement is expressly stated at the time of purchase.
3.2 Unless cancelled in accordance with this clause, an Annual Studio Membership will automatically renew on the anniversary of its original start date for a further 12-month period. The applicable annual membership fee will be charged to the nominated payment method.
3.3 To prevent automatic renewal, the paying customer or member must email written notice of cancellation to info@wellnessbypp.com at least seven days before the renewal date.
3.4 Cancellation of an Annual Studio Membership takes effect at the end of the current 12-month membership period.
3.5 Annual Studio Memberships are non-refundable and non-transferable. Cancellation during the membership period does not entitle the member to a refund, credit or extension for any unused portion, except where required by the Australian Consumer Law.
4. Payments and failed transactions
4.1 By purchasing a membership, the paying customer authorises Wellness by PP and its nominated payment provider to charge the nominated credit card or account for all membership payments and other applicable fees described in these Terms and Conditions.
4.2 The paying customer is responsible for keeping their payment details current and ensuring sufficient funds are available when a payment is due.
4.3 If a payment is declined or otherwise unsuccessful, the Studio may pass on any dishonour, failed-payment or transaction fee charged to the Studio by its bank or payment provider. Only fees actually incurred by the Studio will be passed on.
4.4 The Studio may attempt to process an outstanding payment again using the nominated payment method.
4.5 Membership access may be suspended or refused while membership payments or other applicable fees remain outstanding.
5. Membership suspensions
5.1 A member may request to suspend their membership for up to four weeks in total during each 12-month period calculated from their original membership start date.
5.2 Suspensions must be taken in whole-week blocks and requested by emailing info@wellnessbypp.com at least five days before the requested suspension begins.
5.3 Suspension requests cannot be backdated. Unused suspension weeks do not carry over into the following 12-month period.
5.4 The payment or reimbursement arrangements applying during a suspension will depend on the membership purchased and any specific terms disclosed at the time of purchase.
5.5 A suspension does not alter the minimum commitment applicable to a Weekly Studio Membership unless expressly confirmed by the Studio.
5.6 For an Annual Studio Membership, a suspension does not extend the membership period or change the annual renewal date unless expressly stated in the applicable membership agreement.
6. Class cancellations and attendance
6.1 A booking cancelled less than 12 hours before the scheduled class start time is considered a late cancellation and attracts a $10 late-cancellation fee.
6.2 If a member does not attend a booked class and has not cancelled the booking, a $15 no-show fee applies.
6.3 For a membership with a weekly class allowance, a late-cancelled or missed class may also count towards that week’s class allowance.
6.4 The Studio may waive a late-cancellation or no-show fee at its reasonable discretion.
6.5 Repeated late cancellations or no-shows may result in temporary booking restrictions after notice is provided, to protect fair access to classes for other members.
7. Timetable and class changes
7.1 The class timetable, instructors, class formats and operating hours are subject to reasonable change to ensure the Studio continues to meet the needs of its community.
7.2 Modified timetables may operate during Victorian school holidays, Christmas and Easter periods. The Studio may also close or operate a reduced timetable on public holidays.
7.3 If an instructor is unavailable due to illness or another unforeseen circumstance, the Studio will make reasonable efforts to arrange a suitably qualified substitute instructor.
7.4 If a substitute cannot reasonably be found, the Studio may cancel the affected class and will notify booked members as soon as practicable.
7.5 An occasional timetable change or class cancellation does not entitle the member to a refund, reimbursement, credit or membership extension. Membership provides access to the broader Studio timetable and is not a purchase of a particular class, instructor or timeslot.
7.6 Nothing in this section affects a member’s rights where the Studio cannot provide a material part of the purchased membership services or where another remedy is required under the Australian Consumer Law.
8. Health and safe participation
8.1 The member confirms that, to the best of their knowledge, they are medically able to participate safely in the classes they book.
8.2 The member must advise the instructor before class of any injury, pregnancy, health condition or other circumstance relevant to their safe participation and obtain medical clearance where appropriate.
8.3 Exercise is physically demanding and carries inherent risks. Members must work within their ability, follow reasonable safety instructions, use equipment only as directed and stop participating if they feel unwell, unsafe or experience pain.
8.4 The member remains responsible for deciding whether a particular class or exercise is appropriate for them.
9. Studio access and conduct
9.1 Members must be booked into a class before attending and must wait for the instructor to allow entry where directed.
9.2 Socks must be worn during classes unless the member brings and uses their own mat or the Studio directs otherwise.
9.3 Members must wear clean and suitable exercise clothing and comply with reasonable hygiene, safety and equipment instructions.
9.4 Members must not:
attend the Studio while under the influence of alcohol or drugs;
smoke or vape on the premises;
use abusive or threatening language;
behave in an unsafe, disruptive or seriously inappropriate manner;
instruct other members without the Studio’s authorisation; or
deliberately damage or remove Studio property.
9.5 The Studio may refuse entry or require a member to leave where reasonably necessary for safety, wellbeing or the proper operation of the Studio.
9.6 Equipment must remain on the premises and be cleaned or placed as directed after use.
10. Personal belongings
10.1 Members are responsible for their personal belongings while attending the Studio.
10.2 Bags and other possessions must be stored in the designated area and must not create a safety risk in the exercise space.
10.3 To the extent permitted by law, the Studio is not responsible for loss of or damage to personal property unless caused by the Studio’s failure to exercise due care and skill.
11. Suspension or termination by the Studio
11.1 The Studio may refuse entry, suspend access or terminate a membership if the member:
materially or repeatedly breaches these Terms and Conditions;
creates a safety risk;
engages in abusive, threatening or seriously inappropriate conduct; or
has unpaid membership fees or other outstanding charges.
11.2 Except where immediate action is reasonably required for safety, the Studio will provide notice and a reasonable opportunity for the member to respond or remedy the breach.
11.3 If the Studio terminates a membership for a reason unrelated to the member’s breach, the Studio will provide an appropriate remedy for the unused portion of the membership, which may include a pro-rata refund, subject to the member’s rights under the Australian Consumer Law.
12. Photography and video
12.1 The Studio may occasionally photograph or record classes, events and other Studio activities.
12.2 By agreeing to these Terms and Conditions and attending the Studio, the member consents to Wellness by PP using photographs or video in which the member appears, including identifiable group or incidental appearances, on its website, social media, email communications and other Wellness by PP marketing materials.
12.3 The Studio will seek separate consent before using a member as the principal subject of a dedicated advertising campaign or testimonial.
13. Privacy and communications
13.1 The Studio may collect, use and store personal information to:
administer memberships and bookings;
process payments;
communicate information concerning classes, memberships and Studio operations;
support safe participation; and
comply with legal obligations.
13.2 Personal information will be handled in accordance with applicable privacy laws and the Studio’s privacy policy.
13.3 The Studio uses third-party platforms, including its nominated booking and payment provider, to manage memberships, bookings and payments.
13.4 Membership notices and other contractual communications may be sent to the email address supplied by the member or paying customer.
13.5 Members must promptly advise the Studio if their contact or payment details change.
14. General terms
14.1 The membership description, payment information and any specific membership agreement accepted at the time of purchase form part of these Terms and Conditions.
14.2 If a specific membership agreement or product description contains a commercial term that differs from these general Terms and Conditions, the specific term will apply to that membership.
14.3 The Studio may update reasonable operational rules where necessary for safety, legal compliance, the operation of the timetable or fair access to classes.
14.4 The Studio will provide reasonable notice of any material change where practicable. A change will not remove a right that has already accrued or override the Australian Consumer Law.
14.5 If any provision is invalid or unenforceable, it will be read down or severed to the extent necessary without affecting the remaining provisions.
14.6 These Terms and Conditions are governed by the laws of Victoria, Australia.
15. Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.
Contact
Membership cancellations, suspension requests and membership queries must be emailed to:
Last updated 20 September 2026.